FAQs

Need help? Browse through our “Frequently Asked Questions” below to find out more.

Do you have a price list of services?

A. The price list for MOTs and servicing is in the final stages of being worked through, we will update these FAQs when the price list has been confirmed.

To obtain a quote, please contact us.

What COVID-19 arrangements are in place?

A. The safety and wellbeing of both our customers and staff remains our top priority and stringent COVID-19 measures are in place to ensure that enhanced cleaning and responsible social distancing measures are practiced at all times. All staff have been fully trained on the new ways of working and we continue to monitor government advice.

We are only allowing one visitor at a time into the reception area and both the waiting area and MOT viewing area are currently closed. Access arrangements for the reception area will be provided upon confirmation of your booking and clear signage is in place on site. A face covering must be worn at all times if inside the building (unless you are exempt).

Our staff continue to follow strict cleaning regimes, with increased attention on all high-touch points and workstations. Frequent hand washing is taking place and our technicians are wearing single-use gloves and disposing of them appropriately. Vehicle touch points and keys are sanitised throughout the appointment process and both seat and steering wheel covers are in use.

If you have any questions please contact us.

Will my warranty be jeopardised?

A. No, we use genuine manufacturer parts and therefore there will be no impact on your warranty.

Are there any EV charging facilities on site?

A. Yes, we provide the facility to charge your EV just outside NEVS. The price of the charge will be included in the price of the MOT/service/repair; this offer will be subject to demand as we currently only have 8 available charge points.

Are there any waiting room facilities?

A. Due to the COVID-19 restrictions, both the customer waiting area and MOT viewing area are currently closed.

When it is safe and permitted to do so, customers will have full access to the reception area. There is free Wi-Fi on site with sofas, a breakfast bar working area and a coffee machine, so that you can work (or watch Fully Charged!) while you wait. We will also be providing tablets with magazine subscriptions.

Do you provide any training opportunities?

A. We are looking to recruit an EV apprentice over the next year but we have been concentrating on upskilling our own team and getting NEVS operational first. We will also be open to showing other technicians and businesses around NEVS (in line with current COVID-19 guidance), discussing the benefits of EVs as well as the training, equipment and skills required to run an EV workshop.

Currently we have no plans to offer any formal in-house training within NEVS but we intend to investigate the feasibility of this in the medium term.

Unable to find what you were looking for? Contact us to speak to a member of our team.